Privacy Policy – Novible

Last updated: June 23, 2026

This Privacy Policy explains how ARAUZO BROTHERS, operating under the NOVIBLE brand, collects, uses, stores, and protects your personal data when you use our website (https://www.novible.eu), our services, our forms, our customer support, or our product assistance services, including when you contact us through Amazon Product Support or any other customer support channel related to our products.

1. Data Controller

The controller responsible for processing your personal data is:

ARAUZO BROTHERS
SARL (French Limited Liability Company)
35 Rue du Met, 77600 Bussy-Saint-Martin, France
SIREN (French Company Registration Number): 885 168 963
VAT Identification Number: FR78885168963
Contact email: contact@novible.eu

2. Personal Data We Collect

We may collect different categories of personal data depending on how you interact with our services.

2.1 Information You Provide Directly

We may collect the information you voluntarily provide to us, including:

Your full name;
Your email address;
Your telephone number;
Your billing or shipping address;
The content of your messages, requests, comments, or complaints;
Information submitted through a contact, support, or registration form;
Information required to process a customer support request.

2.2 Order Information

When you place an order on our website or through a third-party marketplace, we may process:

Order-related information;
Purchased product(s);
Date of purchase;
Delivery status;
Information required for invoicing;
Information necessary to process a return, refund, replacement, or after-sales service request.

2.3 Customer Support Information

When you contact us with a question, product issue, or request for assistance, we may collect:

Information about the product concerned;
A description of the issue encountered;
Photos, videos, or documents that you voluntarily provide;
Technical information useful for diagnosing the issue;
A record of communications with our customer support team;
The solution proposed or implemented.

2.4 Data Processed Through Amazon Product Support

If you contact our brand through Amazon Product Support, Brand Integration, chat, phone, or any other support service provided by Amazon, we may process the information necessary to manage your request, including:

The product concerned;
The content of your request;
Any information you choose to provide during the conversation;
Information required to diagnose a product-related issue;
Information necessary to arrange a replacement product, replacement part, or refund, where applicable.

We process this information solely to provide post-purchase assistance, resolve your issue, and continuously improve the quality of our products and services.

2.5 Browsing Data and Cookies

When you visit our website, certain technical information may be collected automatically, including:

IP address;
Browser type;
Device used;
Pages visited;
Date and time of your visit;
Information relating to cookies or similar technologies.

This information may be used to ensure the proper functioning of our website, measure website traffic, improve the user experience, and protect the security of our services.

3. Why We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your requests;
To process your orders;
To deliver our products;
To manage returns, refunds, replacements, and after-sales support requests;
To provide product support;
To diagnose technical or product-related issues;
To improve our products, user guides, instructions, and quality procedures;
To manage newsletter subscriptions or promotional offers when you have given your consent;
To send important communications relating to our services;
To ensure the security of our website;
To prevent fraud;
To comply with our legal, tax, and accounting obligations.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Performance of a contract: where processing is necessary to manage an order, delivery, return, refund, or request relating to a purchased product.
Consent: when you voluntarily subscribe to our newsletter, accept certain cookies, or provide optional information.
Legal obligation: where we are required to retain certain information for accounting, tax, or regulatory purposes.
Legitimate interests: where processing is necessary to provide customer support, improve our products and services, maintain the security of our systems, prevent fraud, or respond to your requests.

5. Recipients of Personal Data

Your personal data may only be shared with recipients who need access to it for the purposes described in this Privacy Policy, including:

Our internal team;
Our technical service providers;
Our hosting providers;
Our shipping and logistics partners;
Our payment service providers;
Our email marketing or newsletter service providers;
Amazon or other marketplaces where your request relates to an order placed through their platform;
Administrative or judicial authorities where disclosure is required by law.

We never sell your personal data.

6. Transfers Outside the European Union

Some of the service providers we use may be located outside the European Union or may process certain personal data outside the European Union.

Where this is the case, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws, including the European Commission’s Standard Contractual Clauses or any other transfer mechanism recognised under the General Data Protection Regulation (GDPR).

7. Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected.

As an indication:

Data relating to orders and invoices: for the legal retention period applicable to accounting and tax matters;
Data relating to customer support: for the time necessary to process the request, followed by a reasonable retention period to ensure after-sales follow-up;
Data relating to the newsletter: until you unsubscribe;
Cookies: according to their purpose and the retention period indicated in our cookie management tool;
Data relating to GDPR rights requests: for the time necessary to process the request and keep evidence of its handling.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal data against:

Unauthorised access;
Loss;
Alteration;
Disclosure;
Accidental or unlawful destruction.

These measures may include, where appropriate, the use of HTTPS protocol, restricted access, backups, secure passwords, and limiting access to authorised persons only.

9. Cookies

Our website may use cookies or similar technologies.

Cookies may be used to:

Ensure the proper functioning of the website;
Remember certain preferences;
Measure website traffic;
Improve the user experience;
Provide tailored content or advertising, where applicable.

Where required by law, non-essential cookies are only placed after you have given your consent. You can change your preferences at any time through the website’s cookie management tool or your browser settings.

10. Newsletter and Marketing Communications

If you subscribe to our newsletter or to a promotional offer, we may use your email address to send you information, advice, offers, or news relating to our brand.

You may unsubscribe at any time by clicking the unsubscribe link included in each email or by contacting us at the address provided in this Privacy Policy.

11. Customer Service and Product Support

When you contact our customer service team, we use the information provided only to understand your request, respond to you, and find an appropriate solution.

As part of product support, we may ask you for certain additional information, for example:

The product model;
The issue encountered;
The conditions of use;
Photos or videos of the issue;
A delivery address if a replacement product or replacement part needs to be sent.

This information is used solely to handle your request and improve our products and procedures.

12. Your Rights

In accordance with the GDPR and applicable data protection laws, you have the following rights:

Right of access to your data;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to object;
Right to data portability, where applicable;
Right to withdraw your consent at any time where the processing is based on your consent.

To exercise your rights, you can contact us at:

contact@novible.eu

We may ask you to provide proof of identity if this is necessary to verify your request.

You also have the right to lodge a complaint with the competent supervisory authority, in particular in your country of residence, or with the CNIL in France: www.cnil.fr.

13. Children’s Data

Our products and services are not intended to knowingly collect personal data from minors.

If we become aware that we have collected personal data relating to a minor without an appropriate legal basis, we will take the necessary steps to delete it.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, including Amazon, payment platforms, delivery services, or social networks.

We are not responsible for the privacy practices of these third-party websites. We encourage you to review their own privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect legal, technical, or organisational changes.

The applicable version is the one published on this page at the time of consultation. In the event of a significant change, we may inform you by any appropriate means.

16. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us at:

ARAUZO BROTHERS
35 Rue du Met, 77600 Bussy-Saint-Martin, France
Email: contact@novible.eu